Special link for accessories/shipping charges
Quantity:
Additional shipping costs and special link for reissued accessories
Committed to supplementing freight in remote areas
We provide free shipping worldwide (some areas need to add remote surcharges, if you have any questions, please contact our online customer service)
Transportation time:
- US: 8-10 working days
- Europe: 10-12 business days
- Other countries: 15 working days
Priority insured shipping
- $4.99 (Optional) Priority Shipping Packages
Shipping Confirmation
- Once the purchased laser system is produced, we will contact you with shipping and tracking information for all applications. This information will be emailed to the email address you provided when ordering.
Sign for the parcel
- 1.Please provide us with the correct delivery information and ensure that someone is present at the delivery location when the package arrives. We will mail you a tracking number (please note we will receive it by noon the day after shipment) so you can arrange for the recipient to arrive. After receiving the package, it is recommended that you check the box with the courier driver and pay attention to whether the package is damaged. If there is any damage, please reject the package or contact us as soon as possible.
- 2.ktvlights is not responsible for package delays due to incorrect shipping information such as wrong addresses or missing phone numbers
Your 100% satisfaction is important to us. We are so confident in our products that all of our products come with a 12-month warranty!
Return policy for non-quality issues
1. 30-day free trial: Within 30 days from the date of purchase, if you are not satisfied with the product, you can apply for a return and refund. (The return shipping fee must be borne by the buyer)
2. Please check your order immediately upon arrival. If you decide that you need to return or exchange an item, please email us your order number, phone number, and who you are returning to. We will then email you a Return Authorization document containing return instructions. Do not return product before following these steps
3. When and how do I get compensated?
Products properly returned according to these guidelines are eligible for a refund in the form of a refund to the original method of payment. Returned goods will be inspected before a letter of credit is issued. Once the return is received and processed, we will credit you with the total purchase price (excluding shipping, handling and restocking fees noted above). Keep in mind that credit card companies vary in how long it takes to issue a credit card.
Return policy for quality issues
1. After receiving the package, it is recommended that you unpack and inspect it with the courier driver and pay attention to whether the package is damaged. If there is any damage, please refuse the package or keep the evidence and contact us as soon as possible.
2. If the product is damaged during the warranty period, we will send accessories for free. If it can't be repaired, you can send it back for a replacement!
3. We provide lifetime free replacement parts! (Freight charges need to be borne by the buyer)
Return policy for non-quality issues
1. 30-day free trial: Within 30 days from the date of purchase, if you are not satisfied with the product, you can apply for a return and refund. (The return shipping fee must be borne by the buyer)
2. Please check your order immediately upon arrival. If you decide that you need to return or exchange an item, please email us your order number, phone number, and who you are returning to. We will then email you a Return Authorization document containing return instructions. Do not return product before following these steps
3. When and how do I get compensated?
Products properly returned according to these guidelines are eligible for a refund in the form of a refund to the original method of payment. Returned goods will be inspected before a letter of credit is issued. Once the return is received and processed, we will credit you with the total purchase price (excluding shipping, handling and restocking fees noted above). Keep in mind that credit card companies vary in how long it takes to issue a credit card.
Return policy for quality issues
1. After receiving the package, it is recommended that you unpack and inspect it with the courier driver and pay attention to whether the package is damaged. If there is any damage, please refuse the package or keep the evidence and contact us as soon as possible.
2. If the product is damaged during the warranty period, we will send accessories for free. If it can't be repaired, you can send it back for a replacement!
3. We provide lifetime free replacement parts! (Freight charges need to be borne by the buyer)
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