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Refund Policy

Cancellation

We accept order cancellation before the product is shipped. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).

Our store offer 2 months warranty.

To be eligible for a return, your item must be unused and in the same condition that you received it. 
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@ktvlights.com

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary (Normally it will take 7-10 working days). You should consider using a trackable shipping service or purchasing shipping insurance. We'll refund your money back immediately when we received your return or your tracking number is available.

Don't Take Our Word For it! Here's What Our Customers Think:

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water ripple stage lights
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