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Free Shipping Free Tariff

Delivery within 2-5 days in Europe and America

FAQ

General Questions + Ordering

Do I need to pay for shipping and taxes?

We offer free shipping and you don't have to pay customs duties, please refer to our shipping policy for details.

How to choose laser power?

500mw-2W is recommended for families or small parties (projection distance 0-30 meters)
2W-5W is recommended for medium-sized performances (projection distance 30-80 meters)
10W-50W is recommended for large outdoor performances (projection distance 80-5000m)

Is there a warranty on the product?

Your 100% satisfaction is important to us. We are so confident in our products that all of our products come with a 12 month warranty!

Can I customize the product effects?

We support customization, please contact our customer service for details.

How can I pay?

We accept dozens of payment methods, including PayPal, credit card, installment payment, etc. You can choose the payment method during checkout.

SHIPPING

Do you ship overseas?

Yes, we ship all over the world. Free standard shipping worldwide on all orders.

How long will it takes to receive my order?

1. Fast delivery of products from overseas warehouses.
🚚US warehouse: 4-7 working days in the United States.
🚚German warehouse: 2-7 working days in Germany.
🚚Other European regions: 7-10 working days.

2.Other product shipping times and costs:
Standard Shipping (10-15 business days) - $0.00

RETURNS & EXCHANGES

What is your return and exchange policy?

Your satisfaction is Ktvlights' top priority - no matter what the issue, if you are not satisfied with your purchase, we will gladly accept returns within 30 days of purchase.

If the item you ordered is damaged or defective upon receipt, please contact service@ktvlights.com and our customer service team will assist you in replacing or refunding the damaged item.

To ensure that you receive a full refund and the return process goes smoothly, please remember: items that have been damaged or altered by human factors cannot be returned.

Will I get full refund for my return?

We will provide you with a full refund for all merchandise returned in good condition.

Matrix lights (USA/Europe)

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General Questions + Ordering

SHIPPING

RETURNS & EXCHANGES