Refund and Return Policy
Our goal is to provide joyful shopping experiences for customers. If things don't go as planned, contact us and we will try to make things right for you.
You can place your request for a return or a refund within 30 days of the date of delivery. If for some reason, an item does not arrive, you need to place your refund request within 30 days of the most recent estimated date of delivery. We may request some evidence of the issue - typically just a photo/video or two.
Please email to service@ktvlights.com 3.for a return authorization number before sending any product back to our warehouse. Customers are responsible for their own return shipping costs. we suggest working with your local post office or preferred carrier to get a cost estimate.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed in 3-5 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds may only be issued to the credit or PayPal account used to make the original purchase.
