Refund Policy

Your 100% satisfaction is important to us. We're so confident in our products that we offer a 30-day return and exchange policy:

1. If the product is damaged or defective when delivered - we provide a free replacement service.

2. Time: We have a 30-day return policy, calculated from the date of receipt of the item.

3. If it is not a quality problem that needs to be returned, the customer needs to bear the freight

4. For returns, please email service@ktvlights.com with the subject "Returns" and include your order number, name and reason for return.

5. Thank you for your business, we will respond to your claim within 24 hours.