Star Laser Light

Free Shipping Worldwide

You will receive an email containing the order number and logistics information

US and Europe: 10-15 days
Other Regions: 15-20 days
Expedited can be sent to DHL, 3-7 days to arrive, the freight needs to be paid by yourself. Please contact us if necessary: service@ktvlights.com

TRACKING

1.Once the order is shipped, please allow 1-3 business days for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status.

2.If you encounter any problems, please contact me via email: service@ktvlights.com.

PRIORITY INSURED SHIPPING

$4.99 (optional) with priority shipping, lost/damaged product, full reimbursement or replacement.

Refund and Return Policy

Our goal is to provide joyful shopping experiences for customers. If things don't go as planned, contact us and we will try to make things right for you.

You can place your request for a return or a refund within 30 days of the date of delivery. If for some reason, an item does not arrive, you need to place your refund request within 30 days of the most recent estimated date of delivery. We may request some evidence of the issue - typically just a photo/video or two.

Please email to service@ktvlights.com 3.for a return authorization number before sending any product back to our warehouse. Customers are responsible for their own return shipping costs. we suggest working with your local post office or preferred carrier to get a cost estimate.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed in 3-5 days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds may only be issued to the credit or PayPal account used to make the original purchase.