FAQ

Q:Who will pay for customs duty?
A:According to AliExpress's policy, paying customs duties is the buyer's responsibility and obligation.

Q:Products sold in the store， the plug and voltage, is consistent with the normal use of my country standards?
A:Please rest assured, we will send the plugs that conform to your country's electrical standards. We can provide EU Plug, US plug, AU plug, UK Plug and so on.

Q:What if I'm dissatisfied with the product?
A:So sorry to hear that. We guarantee you will be 100% satisfied with the quality of your product. If you're unhappy with it, please contact our Customer Service who will be glad to help，we will make you satisfied with our products.
When contacting Customer Service Team, please give your order number, a short description and a photo of the problem, so we can prevent these problems in the future.

Q:May I get repair warranty?
A:Dear friends, please rest assured that we have our own factory, and the quality of the products can be guaranteed. In addition, we provide 3-year warranty. During the use, if you have any questions, we are very glad to help you.

Q:How would you declare your product? How much tariff is declared?
A:We will declare LED Lighting according to our work experience.

Q:I want to customize the invoice?
A:Contact Customer Service Team, will help you.

Q:Can we customize Logo?
A:Yes we can.Not only the logo, you have any requirements for the product, please contact our customer service, we will try our best to meet your requirements.

Q: What can I do during the dispute?
A: Please contact our after-sales team. Please do not choose 'Return goods & refund' during dispute. We will do not provide any after-sales service if you choose it.Please understand.